Here is a comprehensive return policy for Thrive Commerce in English:

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RETURN POLICY – THRIVE COMMERCE

Thank you for shopping with Thrive Commerce. We are committed to providing high-quality products and services to our customers. To maintain transparency and efficiency, please review our return policy below:

1. No Returns or Refunds

At Thrive Commerce, all sales are final. We do not accept product returns or issue refunds for any reason once a purchase has been completed.

• Please ensure that you carefully review your order before completing the payment.
• If you have any questions about a product before purchasing, feel free to contact our support team.

2. Warranty Claims & Service Support

While we do not offer returns or refunds, we do provide warranty support for eligible products. If your item experiences defects or malfunctions covered under the warranty, you can request repair services through our official service platform:
🔗 ticket.thrive.co.id

• Warranty claims must be submitted via our ticketing system with proof of purchase and a detailed issue description.
• Our service team will assess the claim and determine whether the product qualifies for repair or part replacement.
• We do not offer full product replacements under the warranty policy—only repairs or part replacements.

3. Warranty Coverage & Exclusions

The warranty applies only to manufacturing defects and product malfunctions under normal usage. The warranty does not cover:

❌ Damage due to improper use, negligence, or accidental drops.
❌ Unauthorized modifications, repairs, or tampering with the product.
❌ Issues caused by natural disasters, power surges, or external factors.
❌ Normal wear and tear, cosmetic damage, or consumable parts.

For more details about warranty coverage, please check the specific terms for your product or contact our support team.

4. How to File a Warranty Claim

To submit a warranty claim, please follow these steps:

1. Visit ticket.thrive.co.id and create a support ticket.
2. Provide details about the issue, along with clear photos or videos (if applicable).
3. Attach proof of purchase (order receipt or invoice).
4. Our team will review your request and provide further instructions on servicing your product.

5. Customer Support

For any questions or assistance, feel free to reach out to our support team via:
📧 ticket.thrive.co.id

We appreciate your trust in Thrive Commerce and are dedicated to providing the best service experience possible.

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